Reply by Sun Toyota Dec 14, 2016

Hello, my name is Lori-Ann Lynde and I am the Customer Relations Manager for Sun Toyota. I want to first apologize for your recent Sales experience that you had with the dealership. Sun Toyota strives for giving a "truly exceptional experience" to every customer and being you did not receive one I wanted to reach out to you to see if you have some time to give us your feedback. We would love the opportunity to make things right and earn your business back. I can be reached directly at 727-835-4358 or llynde@suntoyota.com. Thank you, I am looking forward to speaking with you.
Author's
Tampa, Florida
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Clients of Sun Toyota Used Cars Department..Im writing this note because im very dissapointed and please people be very careful when u buy a used car at this place "SUN TOYOTA".Well heres my lill story..Only 5 months ago we bouthg a used gmc acadia 2011 and only one week after start the issues with the car battery, so they replaced, 2 weeks later again back to the service garage this time the car was leaking oil and has a weird sound when it started.. Well they said that the oil filter was loose..(they replaced) and give me my car back ..but still making the weird sound un the engine..conclussion the car has being more time in the garage service than in my house ..last time pass 3 weeks in the dealer waiting for chevrolet diagnostic for the weid sound .."Chevrolet said thats normal "but it wasnt there at the time when i bougth it"..with all of this problems in the car going on we decided to change the car so we went to the used car department and has been horrible like 3 times we been trying to get a fair deal and far away from being helped they trying to get money out me and take advantage of my situation they sold me a vehicle in a very bad conditons wich only took 2 weeks to start giving me issues and now they dont wanna help .I drive daily with 2 kids in the car and always afraid that something happens to the car while im driving , or have an accident with the kids inside the car .I dont feel safe on it.. It has been the most horrible experiece.The used cars manager Max..and the sales man Eddie Chavez that attend us were very unrespecfull and they told us that is nothing they can do for us so we still strogling with the car back and forth to the dealer and the house

Review #938152 is a subjective opinion of a user.

1.0
Value for money
Product or Service Quality
Customer service
Warranty
Location
Interest Rate
Staff
Website
Insurance Quality
PRODUCT OR SERVICE 2011 Gmc Acadia Car
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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